Selling your shared ownership home if you have a fixed shared ownership home loan

1. Notice of Intent

The first step is to complete a Notice of Intent form, this form includes an Owner Improvement Checklist and Change of Name form. You can request these forms by emailing customer@keystart.com.au or calling 1300 578 278. Return the completed documents to sharedownership@keystart.com.au

Read Improvements to your shared ownership home for more information on the Owner Improvement Checklist.

We will review your Notice of Intent form to ensure it has been completed correctly. If there is information missing, we'll be in touch to let you know what's required.

2. Valuation

Next, we need a valuation of your home. The valuation fee is required to be paid upfront. The minimum cost of your share of the valuation is $250. If the cost exceeds this amount, we'll cover up to $400, and any remaining balance should be covered by you. Detailed information regarding the amount needed for the property valuation and payment instructions can be found in the Notice of Intent covering letter. 

Once you've paid the valuation fee, we’ll arrange an independent valuation of your home. We use this valuation to calculate the value of the Housing Authority's share of your home in the current market. The valuation will remain in place for three months.  

To ensure a fair valuation for all parties, we use independent, qualified property valuers. The valuer will contact you directly to arrange a suitable time to inspect the property. They'll contact you within two working days of receiving the valuation request from us.

While the valuation report is not provided to you, it is used to create your Quote Statement.

The valuer will assess any improvements you've made to your home. Read more about the valuation process.

3. Your Quote Statement

The Quote Statement provides you with a breakdown of:

• the valuation amount, shown as market value,
• the value of any home improvements, or the cost of any maintenance issues,
• the value of the Housing Authority’s share, 
• the balance required to pay out your Keystart loan, and 
• an estimate of the fees and charges involved in the sale (excluding any real estate fees, settlement agent fees or outstanding water or shire rates).

The Quote Statement gives you an estimation of the amount the Housing Authority will ask from your settlement agent at settlement, based on the valuation of the property.

It can take 3-4 weeks to generate your Quote Statement as we need to liaise with the valuer and the Housing Authority.

4. Housing Authority inform of their intention to buy back the property

Once you've received the confirmation that the Housing Authority intends to purchase your property, you are required to respond by either accepting or declining the offer outlined in the Quote Statement.

Please note: if you choose to decline the Housing Authority's offer, you are not allowed to then sell your house privately or on the open market.

If you agree, we will advise the Housing Authority and they make contact to arrange an initial inspection of the property. Following the inspection, the Housing Authority retains the right to decide whether or not to proceed with the purchase of the property

5. Offer and Acceptance

The Housing Authority will then send you an official Offer and Acceptance and arrange for any due diligence items under the contract to occur. This typically includes requesting a building and timber pest report and gaining relevant buyers’ approval.  Once the contract becomes unconditional, the Housing Authority will also arrange for the Electrical Safety Certificate and Electric Gas and Plumbing Certificate that is required under the contract. 

A pre-settlement inspection will be conducted within 7 days prior to settlement. 

The contracts will include the standard ‘Buyers approval clause’ of 45 days to ensure all required documents and approvals have been received, including Ministerial approval. 

6. Mortgage Discharge Request

Once an offer has been accepted on your property, it's mandatory to complete and submit a Mortgage Discharge Request. This request must be submitted at least 10 working days before settlement.

7. Settlement

8. Loan finalisation

Once settlement has occurred, the settlement funds will be deposited into your Keystart account. We'll arrange to cancel any direct debit arrangements in place, refund any surplus funds and issue a letter and a final statement confirming your Keystart loan is now finalised.